If you encounter duplicate employee records in the BrightPay payroll system, there is a method to resolve this issue by reopening the payslip of the period before the duplicates appeared.

Follow these steps:

1. Navigate to the payroll period before the duplicates emerged.

2. Reopen the payslip for this period.

3. Select 'Finalise' again, then look for the option to 'Reset items and settings' on the right-hand side, and tick it. Please ensure all figures are correct on this reopened payslip.

4. Click 'OK' to finalize.

This action should remove the duplicated employee records in the subsequent pay period. Please ensure all figures are correct going forward on the open pay period.