If employees are not receiving payslips via email, it may be due to specific content in the email body blocking the emails. 

Try deleting the content of the email body and re-entering it when sending payslips. 

Additionally, verify correct selection of settings under 'Employee Self Service' settings in the cloud icon for email notifications coming directly from Connect. 

For emails that are not being received, check if emails may be bouncing and need to be cleared. 

Please also ensure the exact email address is entered correctly on the system. 

If the issue persists, please contact the support team and provide the email address which is encountering this issue. 

The support team can then check if these emails are being blocked by the email server. 

You can contact the support team on support@brightsg.com.