If you get errors when importing monthly payments into BrightPay, and the first line of your import file contains headings, please untick the first column during import. This will prevent BrightPay from trying to import the headings as actual data.

If you’re having trouble finding submission statuses—for example, if payment submissions aren’t showing in your logs—please check any responses from relevant platforms, such as NEST, for error messages. Look out for shading indicators (like red highlights) that can signal a failed submission. These details can help identify and resolve any issues with your submission.

Additionally, finalize all opens payslips before proceeding to payments, and address greyed-out options by ensuring all prerequisite steps are completed.