Important
We recommend keeping your company or employer files stored in the Cloud and only deleting them if you have been explicitly advised to do so by someone from our Payment Services or Support team. Before deleting any company file, please make sure to export and save any important reports, payslip copies, or P30/P32 information you may need for your records. This ensures you have all your essential data backed up before removal.
If you accidentally delete an employer file, please reach out to our Support team as soon as possible to check if recovery is possible. Even if your subscription has expired, you might still be able to retrieve your data within a certain timeframe. However, after too much time passes, data recovery may no longer be possible. To avoid any risk, we strongly recommend regularly exporting and saving copies of your reports, payslips, and other important documents to your computer for safe keeping.
Q. Why does a payslip show as a scheduled payslip?
A. If you see that there is a scheduled payslip in place of your normal payslip, it means there is an earlier payslip for that employee that hasn’t been completed yet.
If an employee hasn’t been paid for a particular period (for example, they were on unpaid leave or there was no payment due), you’ll need to finalise their payslip with a pay amount of £0.00 in BrightPay. This allows you to move forward and process future payslips as normal.
Once all previous payslips have been finalised—even those with zero pay—you’ll be able to see and process the current draft payslip as usual.
Q. We are considering issuing bonuses, Is it possible to create a separate pay cycle just for the bonus payments?
A. It’s not possible to process separate payslips for the same pay period for an employee. All payments for that period need to be combined on a single payslip. If you have any additional amounts, such as bonuses, you can include them in the Additions and Deductions section alongside the employee’s regular pay, which should be processed in the Pay and Benefits section.
Q. I’m using the cloud version of BrightPay UK but I think I’m in the wrong Help Centre.
A. If you’re using the cloud version of BrightPay UK, please use the in‑app AI Assistant under the Help menu (Launch Support Assistant), or click here to go to the dedicated BrightPay Cloud Help Centre. This Help Centre is for the desktop version only.