Bright Support
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Articles
Recent activity by Bright Support-
Reconciling Payroll Discrepancies Between HMRC and BrightPay
The HMRC Payment section should reflect the liabilities for the same period that HMRC have/will charge. The HMRC Payments section of BrightPay reflects the totals across all finalised payslips with...
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Handling Error 5012 in CIS Submissions
Error code 5012 - The usual cause for this error message will be a missing UTR or National Insurance number in a subcontractor's record. Other causes inlcude incorrect/invalid characters or formatt...
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Resolving Direct Debit Issues in NEST
If you receive an error message stating there is no active Direct Debit mandate linked to a schedule in NEST, it means there might be an issue with the setup or processing of your Direct Debit. Her...
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The People's Pension Error Messages
You may receive error messages when submitting your Pension data from BrightPay to The People's Pension using our API connection (more information here) As a first step, review the information on t...
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Smart Pension Error Messages
You may receive error messages when submitting your Pension data from BrightPay to Smart using our API connection (more information here) As a first step, review the information on the article lin...
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Resolving Pension Submission Errors
When submitting your pension contribution via API to your pension provider, there are a variety of error messages that can arise. Pending Submission StatusOccasionally a contribution or enrolment ...
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Accessing Telephone Support
Accessing Telephone SupportTelephone support is available for customers who hold a Standard or Bureau license. If you fall into this category, you can contact our support team who would be happy to...
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Resolving Error 7823 in RTI Submissions
Error 7823 occurs when there is no National Insurance Number (NINO) entered for an employee and the full address lines are incomplete. To resolve this, ensure that all employees have either a NINO ...
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Submitting Additional P11D Information
Any additional filings after the initial submission must be made online via HMRC’s online services.HMRC accepts only one submission per tax year through payroll software, so all further or amended ...
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Troubleshooting Payslip Email Delivery Issues
If employees are not receiving payslips via email, it may be due to specific content in the email body blocking the emails. Try deleting the content of the email body and re-entering it when sendin...