Bright Support
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Recent activity by Bright Support-
How to Check and Resolve Account Balance Discrepancies
Export FPS Data from BrightPayOpen your employer file for the relevant tax year.Navigate to the RTI heading at the topClick Export or Print to save a copy of the FPS—this will provide the PAYE & Na...
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Upgrading BrightPay Versions
Important - From 6 April 2026, BrightPay Desktop will be available as a cloud service only. You will no longer be able to download or purchase a desktop licence. When moving from one version of Bri...
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Resetting Modulr API Authentication
To resolve authentication failures with the Modulr API, you can reset the authentication from within BrightPay. Go to the Payroll section in BrightPay, click 'Pay', select 'Modulr', then click on ...
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Troubleshooting Submission and Import Errors in BrightPay
If you get errors when importing monthly payments into BrightPay, and the first line of your import file contains headings, please untick the first column during import. This will prevent BrightPa...
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Resolving RTI Submission Errors Related to Invalid Postcode Formats
An error related to invalid postcode formats during RTI submissions can be corrected by ensuring that the employer's postcode is properly formatted. Revisiting the Employer section in your payroll ...
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Civil Judgment Debt Attachment of Earnings Order (County Court)
What is a Civil Judgment Debt Attachment of Earnings Order?The Attachment of Earnings Act 1971 (“the 1971 Act”) allows a court to order you, or your company, to make deductions from the earnings of...
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Council Tax Attachment of Earnings Order (CTAEO) - Wales
From 1st April 2022, a new Council Tax Attachment of Earnings Order (AEO) comes into effect in Wales. This sees earnings thresholds for calculating amounts recoverable diverging for the first time...
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Council Tax Attachment of Earnings Order (CTAEO) - England
What is a Council Tax Attachment of Earnings Order?Where there is non-payment of council tax ,the local authority can apply to a magistrates' court for a liability order against the defaulter. If ...
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Child Support Deductions from Earnings Order (DEO)
What is a DEO?A DEO is a deductions of earnings order from the child support agency. This is when they contact the employer of the non resident parent to instruct them of the amount they want remo...
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Attachment of Earnings (Northern Ireland)
What is an Attachment of Earnings Order?In Northern Ireland, if you have a loan or other debt which you are failing to keep up repayments on, a creditor can apply to the court for an Attachment of...