Skip to main content

Search

Welcome to our Support

Resolving Pension Submission Errors

Bright Support
  • Updated

When submitting your pension contribution via API to your pension provider, there are a variety of error messages that can arise. 

 

Pending Submission Status

Occasionally a contribution or enrolment submission may appear to be pending/processing for longer than expected. The background of the status will be shaded blue. Where this is the case, we advise to log into the company's pension portal. Check to see if that submission has been received by the pension provider.

 

Screenshot 2025-06-05 at 09.32.16.png

To refresh the status of the pension submission in BrightPay, you can then follow the steps below:

  • Hold down the SHIFT button on your keyboard.
  • While holding down the SHIFT button, click to 'Restart submission...'.
  • Click 'Yes' to confirm that you wish to completely restart the submission.

 

If the pension submission has been received by the provider, you can click the spanner in the now yellow shaded area and select to mark the employees as included in an enrolment/contribution submission. Select all employees and click OK.

Alternatively, if the pension submission has not been received you can now click to send your submission.

 

 

Nest Pension Submission Error messages

Please click HERE to view an article on the most common Nest error message.

 

 

Smart Pension Submission Error messages

Please click HERE to view an article on the most common Nest error message.

 

 

The People's Pension Submission Error messages

Please click HERE to view an article on the most common Nest error message.

 

 

If you are still having trouble, reach out to our support team for further guidance. Support is available at 0345 939 0019 or brightpayuksupport@brightsg.com.