Occasionally, the pension API integration action coming back into BrightPay from the pension provider will not be complete or appear undelivered and you will see the following message on the Enrolment Summary 'Your enrolment summary has been sent but a response has not yet been received':

We can resolve this quite easily;

- Please go into the Enrolment Summary screen in the Pensions section

- Holding SHIFT on your keyboard, click on the tool icon next to the message highlighted in blue

- Still holding SHIFT, click to restart your submission 

- Select Yes to the question "are you sure you wish to completely restart........"

If the information has been received by the pension provider

- Click on the tool icon again, and select "Mark employees as included in a submission" > select all employees > OK > now the "1" is cleared next to your pension heading

If the information has not been received by the pension provider click on 'Send submission' to send it now

The same action can be completed in the Contributions Summary:

- Please go into the Contributions Summary screen in the Pensions section

- Holding SHIFT on your keyboard, click on the tool icon next to the message highlighted in blue

- Still holding SHIFT, click to restart your submission

- Select Yes to the question "are you sure you wish to completely restart........"

If the information has been received by the pension provider

- Click on the tool icon again, and select "Mark employees as included in a submission" > select all employees > OK > now the "1" is cleared next to your pension heading

If the information has not been received by the pension provider click on 'Send submission' to send it now