To change the email address associated with your Bright ID, you will first need to sign up for a new Bright ID with the new email address at id.brightsg.com/login
Use the following steps to sign up for a new Bright ID:
- To set up a Bright ID Go to https://id.brightsg.com/login
2. Click ‘sign up’ to create your Bright ID
- Enter your full name, company name and region. Click ‘Next’.
- On the next screen enter your email address and create your password.
- Once you have read and agreed to the Terms and Conditions, click Submit. There is also an option at this point to go back if you’ve made any mistakes.
- Once these steps are complete you will receive an email with a 6 digit verification code where you will need to confirm your account. If you can’t locate your confirmation email, try checking your spam folder.
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After entering in the 6 digit code and clicking ‘Next’, you will see confirmation that your Bright ID is successfully set up and you are now ready to login.
3. To login to your Employee Self Service Portal here, please enter your email address and password.
Adding old email address(es) to your new Bright ID account:
Once the new Bright ID account has been created, you will need to log into Bright ID with your NEW email address and add your OLD email address as shown below:
To access your invoices please log in to your BrightID account with your new email address. Under the 'Billing Tab' you will see all invoices associated with your email address and under 'Licences Tab' you will see desktop licence keys associated with your email.
If your company used another email address for payments you can click 'additional email addresses' under 'Invoices' and once verified, this will populate all historic and future invoices from this email address. Please add all email addresses that have been used as previous billing contacts.
Once you have added an old email address please click 'I Own This Email Address' in the email to verify so that you can access your company's invoices from your Bright ID.
Note: If you previously used BrightPay Connect and are now being redirected back to the old portal when trying to log in, this is usually because your browser has remembered the old login page or has cached login data for Connect.
You do not need to set up a new Bright ID. To fix this:
- Clear your browser's cache and cookies, or try logging in using a private/incognito browser window
- Go to the new Client Portal address: https://client.brightpay.com
- Log in using your existing Bright ID credentials — the same login you previously used
If you continue to be redirected to the old Connect portal after clearing your cache, try a different browser to confirm whether the saved login is the cause.