Bright Support
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Articles
Recent activity by Bright Support-
Correcting an RTI Rejection Due to Incorrect National Insurance Numbers
To resolve an RTI rejection caused by an incorrect National Insurance Number, update the employee’s NI number in the payroll software to the correct value. Please go to EMPLOYEES > Select Employee ...
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Company Logo on printed/ emailed Payslips
Company logos can only appear on printed payslips and not on emailed versions. This is due to the limitations caused by the scale and size of each individual logo.
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Auto-Zeroise Feature in Payslips
Starting a Fresh Payroll Period Some payroll processors prefer to begin each new payroll period with a fresh start, without carrying over the same pay details or hours from the previous pay run. If...
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Enrolling Eligible Employees
When an employee meets the eligibility criteria for auto-enrolment, BrightPay will automatically notify you within the software. Please note that the minimum age for automatic enrolment is 22. Once...
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Resolving Pension Contribution Discrepancies on Desktop
Discrepancies between pension calculations in BrightPay and other pension providers like Smart Pension may occur due to tax relief at source. This relief impacts calculations, with amounts being ad...
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Handling EPS Submission Corrections
Correcting Employer Payment Summaries (EPS) submissions involves understanding the impact of recoverable amounts and navigating HMRC requirements:1. Recoverable Amounts Checkbox: When correcting an...
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Correcting Previous Tax Year Submissions
If you've discovered an error in a previous tax year (e.g. 2023/24), such as:Wrong pay amountMissed employeeIncorrect tax/NICIncorrect payment date You can’t submit a correction via the current yea...
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Running BrightPay in Admin Mode
If you’re having trouble because BrightPay can’t overwrite saved data files on your PC, try running the software in admin mode – this often solves the problem. Here’s what to do:Right-click the Bri...
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BrightPay Desktop Downloads
Important - From 6 April 2026, BrightPay Desktop will be available as a cloud service only. You will no longer be able to download or purchase a desktop licence.BrightPay desktop can be downloaded ...
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Emails Not Received Due to Bounced Addresses
If your emails are not being received, they may have bounced previously.When an email address bounces, it can be added to a bounced list, preventing further emails from being delivered.To resolve t...