Bright Support
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Articles
Recent activity by Bright Support-
Enrolling Eligible Employees
When an employee meets the eligibility criteria for auto-enrolment, BrightPay will automatically notify you within the software. Please note that the minimum age for automatic enrolment is 22. Once...
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Resolving Pension Contribution Discrepancies on Desktop
Discrepancies between pension calculations in BrightPay and other pension providers like Smart Pension may occur due to tax relief at source. This relief impacts calculations, with amounts being ad...
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Handling EPS Submission Corrections
Correcting Employer Payment Summaries (EPS) submissions involves understanding the impact of recoverable amounts and navigating HMRC requirements:1. Recoverable Amounts Checkbox: When correcting an...
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Correcting Previous Tax Year Submissions
If you've discovered an error in a previous tax year (e.g. 2023/24), such as:Wrong pay amountMissed employeeIncorrect tax/NICIncorrect payment date You can’t submit a correction via the current yea...
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Running BrightPay in Admin Mode
If you’re having trouble because BrightPay can’t overwrite saved data files on your PC, try running the software in admin mode – this often solves the problem. Here’s what to do:Right-click the Bri...
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BrightPay Desktop Downloads
Important - From 6 April 2026, BrightPay Desktop will be available as a cloud service only. You will no longer be able to download or purchase a desktop licence.If you wish to download previous yea...
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Emails Not Received Due to Bounced Addresses
If your emails are not being received, they may have bounced previously.When an email address bounces, it can be added to a bounced list, preventing further emails from being delivered.To resolve t...
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Troubleshooting Email Delivery to Clients
How to help your clients receive your emails If your clients aren’t receiving your emails, their email provider might be blocking or filtering them. Here’s what to do: Ask your clients to whitelist...
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Emails Marked as Spam
Are your email notifications going to spam?This commonly happens if the email address has been mistakenly marked as spam.To correct this, check your email account’s spam filters and look for our ad...
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Software Compatibility and Version Updates
Ensure that your software and devices are up to date to avoid compatibility issues. BrightPay should function on the latest operating system version.Always confirm compatibility when troubleshootin...