Bright Support
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Recent activity by Bright Support-
How to Change the Company Profile in BrightPay UK Desktop
When you are initially setting up a new employer in BrightPay Desktop, you will be asked about which profile to select as per below: After the employer has been created, you may need to change this...
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BrightPay's Employer Tax Rate Card 2025-26
Please see BrightPay's Employer Tax Rate Card 2025-26 that you can download here
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Rates & Thresholds 2025-26
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BrightPay Desktop Standard License and Cloud options
From the this financial year (2025/2026), if you're a Standard license holder, you won't have Connect functionality. Users who are apprehensive about switching to Cloud, can avail of a trial of the...
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Troubleshooting BrightPay Crashes
If BrightPay software is crashing, there are several steps you can follow: 1) Check and adjust firewall or antivirus settings which might be blocking BrightPay processes.2) Check if the configurati...
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BrightPay (Cloud) Service Infrastructure
BrightPay is hosted in ISO 27001 / SOC 2 certified datacentres powered by Microsoft Azure.
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Preventing Zero Payslip Emails
If you’d like to avoid emailing payslips with a zero amount, just follow these steps: Go to the Payroll tab.Click on Email Payslips.Select Options.Tick the box labeled "Ignore 'Zero' Payslips".This...
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Correcting an RTI Rejection Due to Incorrect National Insurance Numbers
To resolve an RTI rejection caused by an incorrect National Insurance Number, update the employee’s NI number in the payroll software to the correct value. Please go to EMPLOYEES > Select Employee ...
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Company Logo on printed/ emailed Payslips
Company logos can only appear on printed payslips and not on emailed versions. This is due to the limitations caused by the scale and size of each individual logo.
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Auto-Zeroise Feature in Payslips
Starting a Fresh Payroll Period Some payroll processors prefer to begin each new payroll period with a fresh start, without carrying over the same pay details or hours from the previous pay run. If...