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The People's Pension Error Messages

Bright Support
  • Updated

You may receive error messages when submitting your Pension data from BrightPay to The People's Pension using our API connection (more information here)

 

As a first step, review the information on the article linked below.

Resolving Pension Submission Errors

 

If the steps in the above article do not work, continue troubleshooting using the steps below:

 

Reset authentication

  • Click into the Pension section of BrightPay. 
  • Select 'People's Pension' in the menu bar.
  • Click the 'More' icon and select to 'Reset People's Pension Authentication'
  • You will see a notice that 'Your People's Pension authentication has been reset'. Click OK and try to send your submission again.

 

 

Validate Worker Groups

  • Click into the Pension section of BrightPay. 
  • Select 'People's Pension' in the menu bar.
  • Click the 'More' icon and select to 'Validate Worker Groups...'
  • A window will appear in which you can cross check your pension scheme set up in BrightPay versus in The People's Pension account.

 

 

 

 

Common Error Messages

 

Error code D/W02 - The People's Pension do not recognise this employee as an active member of the pension scheme. Some of the more common reasons for this error are listed below:

  • Ensure that the employee has been enrolled in the scheme. If they are a new enrolment and this is the first submission being sent for the employee to The People's Pension from BrightPay, ensure that there is an enrolment date on record for the employee that falls into the period that you are submitting the pension contributions for.

  • If the employee has been enrolled with The People's Pension, check the following:

    • The employee ID, NI number and surname match in BrightPay match those in The People's Pension. Update on either BrightPay or The People's Pension and try to resubmit.
    • The employee has opted out of contributing to the pension scheme. Opt out the employee in BrightPay before resubmitting.
    • The worker shows in The People's Pension portal as having opted out/left in an earlier period. Correct in BrightPay or contact The People's Pension if this is not accurate.
    • The worker has a different AE status on The People's Pension records than in payroll. If so, please update either in payroll or with The People's Pension, before resubmitting. Contact BrightPay support for assistance with this.

     

 

 

Error code H/C03 and D/C03 - Submission start and/or end date are incorrect.

This error may arise if you have entered a start and end date on your submission that do not match the dates that The People's Pension are next expecting contributions for.

 

Click on the spanner icon beside this failed submission error message and select the option to view the logs. A window will appear. On the left, click on the top option to view the response from The People's Pension.

 

The error will show a provided start date and an expected start date. The same will show for the end date. These are the dates that The People's Pension are next expecting a submission for. Can you check your People's Pension portal online. It may be that they have already accepted this submission. If this is the case, you can click on the spanner icon in BrightPay again to mark employees as included. Alternatively, you can change the start/end date to match those required by The People's Pension when resending the submission.

Screenshot 2025-06-05 at 15.08.43.png

 

 


Error Code D/W11 and D/W12 - AE date is incorrect

 

 

To fix this error, click into the Employee's section of BrightPay, select the affected employee (the employee name will be displayed alongside the error message) and click 'Automatic Enrolment' in the menu bar.

Click on the opt-in date/enrolment date. A pop up will appear in which you can correct the enrolment date so that it matches that in the submission error message. Save and resubmit.

 

 

 

If you are still having trouble submitting your data to The People's Pensions, please get in touch with our Support Team at 0345 939 0019 or brightpayuksupport@brightsg.com.