If you're having trouble logging into BrightPay, experiencing issues with password resets, or not receiving reset emails, here are the steps you should follow: 

1. Check your spam or junk folders for the reset email. Ensure you are entering the correct email address associated with your account.

2. For BrightPay files, if you have forgotten the password, the password can be reset by opening the payroll file and navigating to File > Set/change password.

3. If you receive a temporary password, it can be changed to one of your choosing using the File menu in BrightPay.

4. If a password reset is necessary for an employer file, you might be required to send a copy of the employer file to the support team for the reset to occur.

5. For issues concerning the verification code not being received, check if you’ve cleared your browsing data and ensure that cookies and cache do not block the email.

6. In scenarios involving multiple company files with similar names, identify and remove the old file by right-clicking > Remove from List.

7. If the problem persists, and you've not set a password before, your file might be corrupt.

8. For password redirects or issues with the portal (BrightPay Connect), ensure browser cache is cleared or try logging in through a different link.

9. When experiencing issues with auto-populated fields during an RTI submission, manually input your password without relying on the browser's autosuggestions.